Get Support
Have any query?
Please ensure following, can help instantly :
- Latest versions of theme and plugins :
Check you have latest provided versions of theme and plugins installed.
Versions could be confirmed in changelog under theme specific help. - Help Document :
Check help document, useful most of the times. Try with search too. - Disabling Plugins :
Try disabling third party plugins (other than recommended), clear cache and refresh.
Problem could get resolved if one of them is causing the problems. - Make sure to :
- Drop a mail through contact form on ‘support’ tab of item page. Links are provided below.
- Please, don’t ask for support in comments.
- Always use account you have used to purchase the item while ‘dropping mail’.
- Alternatively, you can provide ‘purchase code’.
- Be descriptive about the query.
- Provide screenshots if possible.
- Provide your URL and WP login credentials if necessary.
| Item | Support Link |
|---|---|
| Vrukshagra – Environmental WordPress Theme | Vrukshagra Support Link |
| Eklipse Software Responsive WordPress theme | Eklipse Support Link |
| Marketplus Marketing Responsive WordPress Theme | Marketplus Support Link |
| Vitameen Business Responsive WordPress Theme | Vitameen Support Link |
| Quezal Software Responsive WordPress Theme | Quezal Support Link |
| The Kore – Responsive Business WordPress Theme | The Kore Support Link |
| Bulwark Business WordPress Theme | Bulwark Support Link |
| Grepfrut Software WordPress Theme | Grepfrut Support Link |
Support Considerations
Support is provided as per the Envato Policy for Support.
Though we provide support for most of the queries (small changes too, not always though); there is a fine line between support and customization. We cannot provide extensive help in terms of modifications.
Support do not include following ( officially 😉 )
- Themes modifications and customization (Design + Code)
- Third-party plugin support
- Server side issues
- New Feature additions
- Common WordPress Issues