Get Support

Tansh Support Policy

Have any query?
Please ensure following, can help instantly :
  • Latest versions of theme and plugins :
    Check you have latest provided versions of theme and plugins installed.
    Versions could be confirmed in changelog under theme specific help.
  • Help Document :
    Check help document, useful most of the times. Try with search too.
  • Disabling Plugins :
    Try disabling third party plugins (other than recommended), clear cache and refresh.
    Problem could get resolved if one of them is causing the problems.
  • Make sure to :
    • Drop a mail through contact form on ‘support’ tab of item page. Links are provided below.
    • Please, don’t ask for support in comments.
    • Always use account you have used to purchase the item while ‘dropping mail’.
    • Alternatively, you can provide ‘purchase code’.
    • Be descriptive about the query.
    • Provide screenshots if possible.
    • Provide your URL and WP login credentials if necessary.
Item Support Link
Vrukshagra – Environmental WordPress Theme Vrukshagra Support Link
Eklipse Software Responsive WordPress theme Eklipse Support Link
Marketplus Marketing Responsive WordPress Theme Marketplus Support Link
Vitameen Business Responsive WordPress Theme Vitameen Support Link
Quezal Software Responsive WordPress Theme Quezal Support Link
The Kore – Responsive Business WordPress Theme The Kore Support Link
Bulwark Business WordPress Theme Bulwark Support Link
Grepfrut Software WordPress Theme Grepfrut Support Link
Support Considerations

Support is provided as per the Envato Policy for Support.

Though we provide support for most of the queries (small changes too, not always though); there is a fine line between support and customization. We cannot provide extensive help in terms of modifications.

Support do not include following ( officially 😉 )
  • Themes modifications and customization (Design + Code)
  • Third-party plugin support
  • Server side issues
  • New Feature additions
  • Common WordPress Issues